7win Terms and Conditions

1. General Information and Scope

These Terms and Conditions ("Terms") apply to the 7win platform and all services provided under it. "Platform" refers to 7win's website, mobile application, and other digital channels. "User" refers to any person who has created an account on this platform or is using its services.

These Terms are drawn up in accordance with the laws in force in Bangladesh and apply to users located in Bangladesh. By accessing the platform or creating an account, the user expressly acknowledges that they have read these Terms in full and agree to comply with them.

7win reserves the right to amend these Terms at any time at its sole discretion. Continued use of the platform after any changes will be considered acceptance of the revised Terms.

1.1 Types of Services

The following services are available on the 7win platform:

• Sports betting (cricket, football, and other sports)
• Live casino games (including Baccarat, Roulette, and Teen Patti)
• Slot games and virtual games
• Fishing and arcade games
• Crash games and interactive table games

2. Account Registration and Eligibility

To create an account on 7win, the user must meet the following conditions:

2.1 Registration Requirements

• The user must be at least 21 (twenty-one) years of age.
• All information provided at the time of registration must be true, accurate, and complete.
• Each person may create only one account.
• The user must operate the account in their own name; creating an account on behalf of a third party is prohibited.
• The payment method used for registration (bKash, Nagad, Rocket, or bank account) must be registered in the user's own name.

2.2 Account Security

It is the user's responsibility to keep their account password and login details completely confidential. If there is any suspicion of unauthorised access, our support team must be notified immediately. Sharing account login details with anyone else is strictly prohibited, and 7win will bear no liability for any such incident.

2.3 Identity Verification

7win may at any time request a national identity card, passport, or other documents to verify a user's identity and address. Withdrawals may be held until verification is complete. If false information or discrepancies are found in the details provided, the account may be cancelled.

3. Age Verification and Minor Protection

7win places the highest importance on protecting minors. Providing false information about age at registration is a serious violation and may result in the forfeiture of all funds held in the account.

7win's services are for adults aged 21 or above who reside in Bangladesh. If a minor has access to the platform, their guardians are requested to contact us immediately.

4. Deposits, Withdrawals, and Payment Methods

4.1 Deposit Terms

bKash, Nagad, Rocket, and bank transfer are accepted for deposits on the 7win platform. The minimum deposit amount for each method is ৳500. The payment method used for deposits must be registered in the user's own name.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Withdrawals are generally completed within 1 hour. Account verification may be required before a withdrawal is processed. 7win verifies that any active bonus conditions have been met before processing a withdrawal. The withdrawal method must be the same as the method used for the most recent deposit.

4.3 Accepted Payment Methods

• bKash
• Nagad
• Rocket
• Bank transfer (major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank)

4.4 Transaction Restrictions

In the case of any unusual or suspicious transaction, 7win reserves the right to review the account and temporarily suspend transactions. Using the same payment method across multiple accounts is prohibited.

5. Bonus and Promotion Policy

5.1 Welcome Bonus

New members may receive a 100% bonus on their first deposit, up to ৳15,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: a deposit of ৳1,000 gives a bonus of ৳1,000, making a total balance of ৳2,000, and ৳1,000 × 25 = ৳25,000 must be wagered before withdrawal.

5.2 Other Promotions

7win regularly runs various promotional offers. Each offer has its own terms. Notable promotions include:

• 7win Weekly Reload Reward: 50% bonus, up to ৳10,000, wagering 20x.
• 7win Slot Festival Bonus: 75% bonus, up to ৳8,000, wagering 25x.
• 7win Weekend Blast: 100% bonus, up to ৳15,000, wagering 30x.
• 7win Birthday Gift: up to ৳2,000, wagering 10x.
• Refer a Friend, Win with 7win: up to ৳3,000 per successful referral, wagering 15x.

5.3 General Bonus Terms

• A user may not benefit from the same promotion more than once unless the specific terms state otherwise.
• Attempting to abuse a bonus or gain an unfair advantage may result in the bonus being cancelled and the account being suspended.
• Before participating in any promotion, the specific terms of that promotion should be read carefully.
• Multiple bonuses cannot be active at the same time unless stated separately.
• 7win reserves the right to modify or cancel any promotion at any time.

6. Betting and Gaming Rules

6.1 Placing Bets

A bet that has been confirmed cannot be changed or cancelled. The use of manipulation, software, or artificial methods in betting is strictly prohibited. 7win reserves the right to void bets placed at odds that were displayed incorrectly due to a technical error.

6.2 Game Results and Settlement

The results of all games and bets are determined by the respective game provider's system. The results of RNG (Random Number Generator) based games are entirely random and not predetermined. For sports betting, bets are settled after the official result is announced.

6.3 Prohibited Activities

• Placing bets on the same event in opposing directions using multiple accounts.
• Creating artificial betting patterns in order to exploit bonus benefits.
• Attempting to take advantage of technical errors or incorrect odds.
• Placing bets using another user's account details.

6.4 Setting Account Limits

Users may set their own deposit, bet, and loss limits. Setting these limits is an important part of responsible gaming.

7. Account Closure and Suspension

7.1 Account Suspension by 7win

7win may suspend or close an account without prior notice in the following circumstances:

• Providing false or incorrect information during registration.
• Operating multiple accounts.
• Abusing bonuses or attempting to exploit them.
• Suspicion of money laundering or fraud.
• Any serious breach of these Terms.
• On the order of a court or government authority.

7.2 Account Closure at the User's Request

Any user may close their account at any time. In that case, all active bonuses will be cancelled and any balance remaining (subject to conditions being met) may be withdrawn.

7.3 Self-Exclusion

As part of the Responsible Gaming Policy, users may choose to exclude themselves from the platform (Self-Exclusion) for a specified period. It is not possible to reactivate the account before that period ends.

8. Responsible Gaming Policy

7win is firmly committed to responsible gambling. Gaming should be an entertainment activity and should not be seen as a solution to financial problems. Detailed information on self-exclusion, deposit limit setting, and support is available in 7win's Responsible Gaming section.

8.1 Warning Signs

The following may be signs of problem gambling, and if you experience them, you should take a break:

• Spending beyond your means.
• Playing repeatedly to chase losses.
• Neglecting family, work, or studies because of gambling.
• Lying to family about how much or how long you play.

9. Privacy and Data Protection

7win gives the highest priority to protecting users' personal information. Our Privacy Policy explains in detail what information is collected, how it is stored, and under what circumstances it is shared with third parties.

9.1 Purpose of Data Collection

The information collected is used for the following purposes:

• Account management and identity verification.
• Transaction processing and ensuring security.
• Informing users about relevant promotions and offers.
• Improving service quality and providing customer support.
• Meeting legal obligations.

9.2 SSL Security

All communications on the 7win platform are protected by SSL encryption. Payment information is never stored directly on 7win's servers — it is processed directly through the payment provider.

10. Dispute Resolution Process

10.1 How to Submit a Complaint

If you have a complaint or dispute, first contact our support team via 24/7 live chat or email. The support team provides assistance in both Bengali and English. Receipt of your complaint will be confirmed and we will work to resolve it as quickly as possible.

10.2 Resolution Steps

• Step 1: Contact the support team directly via live chat or email.
• Step 2: If the support team is unable to resolve the matter, it will be escalated to the senior management team.
• Step 3: The matter will be resolved through mediation with the agreement of both parties.

10.3 Technical Errors

If the outcome of a game remains undetermined due to a technical error or system disruption, 7win reserves the right to void the bet on that game and refund the relevant amount.

11. Changes to Terms and Their Effect

7win reserves the right to change, add to, or remove these terms at any time. For significant changes, we will endeavour to notify users in advance by email or through the platform.

Continuing to use the platform after changes take effect will be considered automatic acceptance of the new terms. We therefore recommend visiting this page regularly.

11.1 Severability of Terms

If any part of these terms is found to be invalid or unenforceable, that part will be disregarded and the remaining terms will continue in full effect.

11.2 Entire Agreement

These terms, the Privacy Policy, and the terms of specific promotions together constitute the entire agreement between 7win and the user. Any previous oral or written understandings are replaced by these terms.

12. Contact and Support

If you have any questions or need clarification about these terms, contact us through the following:

To learn more about us, visit our About Us page. For answers to frequently asked questions, see the FAQ section.