7win Responsible Gaming Guidelines
Gaming should be a source of entertainment, not stress. 7win believes every player should have the opportunity to set their own limits.
What is Responsible Gaming?
Online betting and casino games are a form of entertainment — just like watching a film or playing sport. But this entertainment becomes a problem when it causes financial stress, family tension, or mental distress. Responsible gaming means staying aware of your budget and time, keeping a clear head even after a loss, and having the courage to take a break when needed.
7win believes gaming should always be based on a fully conscious decision. Placing bets in a rush to recover lost money, playing with borrowed funds, or placing large bets without your family's knowledge are warning signs. You can find more details about betting in our Terms and Conditions.
Before each gaming session, ask yourself three questions: How much can I afford to lose? How long will I play? If I lose, will I be able to stay calm? If you have clear answers, you are much more likely to enjoy the experience.
Some principles of healthy gaming
- Treat gaming as entertainment, not a source of income
- Set a budget in advance and stick to it
- Never play with borrowed or loaned money
- Do not rush to recover money you have lost
- Take regular breaks and make time for other activities
Tools to keep yourself in control
7win offers several features to help you stay in control of your gaming. These tools are easy to use and can be activated at any time through live chat.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once set, the limit takes effect immediately; increasing it requires a waiting period.
Loss Limit
Set a limit on how much you are willing to lose within a given period. When the limit is reached, the account will automatically stop accepting bets for that day.
Session Time Limit
Set a time limit for how long you play in one sitting. When the time is up, a notification appears and you can end the session yourself.
Reality Check Reminder
At set intervals (for example every 30 minutes), a message will appear showing how long you have been playing and how much you have spent in the session.
Cooling-Off Period
Temporarily suspend your account for 1 day to 6 weeks. You will not be able to log in during this time. No bonus offers will be sent while the cooling-off period is active.
Self-Exclusion
If you feel gaming is getting out of control, you can request a permanent or long-term self-exclusion. Once exclusion is activated, recovering the account becomes very difficult.
To activate any of the tools above, contact 7win's 24/7 live chat support or send a request by email. Our support team can assist in both Bengali and English.
Warning signs of a problem
If you notice any of the following in yourself or someone you know, it may be a signal to seek help.
- Repeatedly placing larger bets to try to recover lost money
- Hiding or lying about gaming to family or friends
- Borrowing or taking on debt to fund gaming
- Feeling restless or anxious when not playing
- Continuing to play beyond the set budget
- Cutting into time for work, study, or family to focus on gaming
- Constantly thinking about gaming and being unable to stop
Check yourself
Answer a few questions honestly about your gaming habits. This assessment is private — it is only for you.
- Have you played beyond your budget in the past month?
- Have you tried to stop gaming and failed?
- Has gaming caused tension in your relationship with your family?
- Have you downplayed how much you play to others?
- Have you used money set aside for essential expenses on gaming?
If two or more of your answers are "yes", speak with the 7win support team or let someone close to you know.
Where to get help
If the problem feels out of control, do not face it alone — seek help. Getting the right support is completely normal and takes courage.
7win Live Chat and Email
Our support team is active 24 hours a day, 7 days a week. Help is available in Bengali and English. Tell us directly about account restrictions, self-exclusion, or any concern you have.
Support email: [email protected]
Family and close ones
Talk openly with a trusted family member or friend. Often the support and attention of someone close works faster than professional advice. Rather than hiding your gaming, let your family know.
Mental health specialists
Mental health specialists and counsellors are available in Bangladesh who can help with addiction-related issues. You can contact the mental health department of a local hospital or a private counselling centre.
7win's commitment
7win is more than a betting platform — we are committed to creating a safe environment. Reading about us in detail will show you how we prioritise player wellbeing.
Age verification
Age documents are verified when opening an account and on large withdrawals.
Secure data protection
Your personal and financial information is protected with SSL encryption.
Alerts for unusual behaviour
If unusual betting patterns are detected on an account, our team will reach out.
Responsible communications
We do not send promotional messages to anyone who is on a cooling-off period or self-exclusion.
Useful tips
Keep in mind before you play
- Do not place bets while under the influence of alcohol or other substances
- Do not play when you are under stress or feeling angry
- Set your betting budget at the start of each month and write it down
- Learn the rules of a game properly before you play; our FAQ has a lot of useful information
- Winning and losing are both a normal part of gaming
- Taking a complete break from time to time makes the gaming experience better
Our Privacy Policy explains in detail how your information is stored and used.