7win Privacy Policy

7win (referred to hereinafter as "we", "our", or "the platform") takes the privacy of its users seriously. This Privacy Policy explains what information is collected about you when you use the 7win website and related services, how that information is processed, and how it is kept secure.

This policy applies to all services operated under the domain https://7wincasino.cam — including account registration, login, deposits, withdrawals, gameplay, and any form of customer support interaction.

By continuing to use this website you are agreeing to the terms of this policy. For full details on the general rules of using the site, please read our Terms and Conditions.

2.1 — Information You Provide Directly

When you create an account or use the services at 7win, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Username and password
• Email address and mobile number
• Bank account or mobile banking number (bKash, Nagad, Rocket)
• Identity document details — National ID (NID) or passport number, where required
• What you write or say when contacting customer support

2.2 — Information Collected Automatically

When you visit the 7win site, certain information is recorded automatically:

• IP address and device type
• Browser name and version
• Visit time, page views, and session information
• Referral URL (the site you came from)
• Cookie and local storage data

2.3 — Information Received from Third Parties

During payment processing or identity verification, the relevant third party may provide us with certain information — such as transaction status or identity verification results. This information is also covered by the same privacy policy.

7win uses collected information only for specific and legitimate purposes. The main purposes are summarised in the table below:

Your information will not be used for any purpose beyond those listed above. If it ever becomes necessary to use your information for a new purpose, you will be informed in advance.

The 7win website uses cookies and similar technologies (such as local storage and session storage). Cookies are small data files stored in your browser that help improve your experience on the site.

4.1 — Types of Cookies

• Essential cookies: Required to maintain login sessions, carry out security checks, and run the core functions of the site. The site will not work properly without these.
• Performance cookies: Collect anonymous data on which pages are visited and where issues occur, and are used to improve the site.
• Functionality cookies: Used to remember your preferred language, theme, or other settings.
• Marketing cookies: Used to show relevant advertisements — you can opt out of these cookies.

4.2 — Managing Cookies

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies will prevent you from using some features of the site.

7win does not sell your personal information to third parties. However, for the purposes of running the service, information may be shared in a limited way in the following circumstances:

5.1 — Service Providers

We work with trusted third-party service providers for tasks such as payment processing, identity verification, cloud hosting, and data analysis. They receive only the information necessary for their task and are required to use it in accordance with our instructions.

5.2 — Legal Obligations

7win may be required to disclose information under a court order, government directive, or applicable law. In such cases, only the information legally required will be provided.

5.3 — Fraud Prevention

If there is suspicion of multiple accounts, money laundering, or fraud, the relevant information may be shared with the appropriate authorities. This is done to protect the interests of all users.

To ensure the security of your information, 7win has put in place several technical and organisational measures:

• SSL encryption: An SSL certificate is active on all pages of the site. All information exchanged between your browser and our servers is transmitted in encrypted form.
• Password hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Access controls: Only authorised staff can access your information, and they are bound by confidentiality agreements.
• OTP verification: OTP verification is used for sensitive actions (such as password changes and withdrawals) as a security measure.
• Regular security reviews: Our technical team regularly checks for vulnerabilities and ensures security updates are applied.

However, transmitting information over the internet is not entirely without risk. We make every effort to ensure the highest level of protection, but no online service can guarantee absolute security.

7win retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• While your account is active: Information related to your account is retained for as long as the account remains active.
• After account closure: Certain information may be retained for a defined period after account closure for legal, security, or dispute resolution purposes.
• Legal obligations: Some information is required by law to be kept for a set period.
• Transaction records: Financial transaction records are retained for an extended period.

Once the applicable retention period has passed, your information is securely deleted or anonymised so that it can no longer be used to identify you.

7win believes you should have control over your own information. To that end, you are granted the following rights:

8.1 — Right to Access

You can find out what information we hold about you. Upon request, we will provide you with a summary of that information.

8.2 — Right to Correction

If any information on your account is incorrect, you can request that it be corrected. Keeping accurate information is important for both you and us.

8.3 — Right to Opt Out of Marketing

If you no longer wish to receive promotional emails or messages, you can withdraw your consent at any time. Essential messages related to account management will continue to be sent.

8.4 — Right to Close Your Account

You can request that your 7win account be closed. Following the request, all information except that which is legally required will be deleted.

To exercise any of these rights or for any questions about your information, contact us via our 24/7 live chat or email.

7win strictly prohibits participation by minors. No one under the age of 21 may use this service.

Age is confirmed during account verification. If there is any doubt about a person's age, additional identity documents may be requested. If any minor's information is found in our database, it is deleted immediately and the associated account is closed.

For more information on responsible gaming, please read our Responsible Gaming page, which provides detailed guidance on setting limits and keeping yourself safe.

Third-party payment services or software providers connected to 7win's services may have their own privacy policies. Our privacy policy applies only to services operated under the domain https://7wincasino.cam.

Regarding information sharing with payment service providers — bKash, Nagad, Rocket, or bank transfer — we have agreements with each party and they receive only the information necessary to complete the transaction.

Game provider studios (such as Pragmatic Play, PG Soft, JILI, Evolution) may receive some technical data for the operation of their software, but they do not receive your personal identity information.

7win reserves the right to update this privacy policy as needed. If there are significant changes, we will send a notification to your registered email or mobile number and update the "Last Updated" date at the top of the page.

Continuing to use the site after any changes will be taken as acceptance of the revised policy. We therefore encourage you to check this page regularly.

If you have detailed questions about this policy, you may find initial answers on our FAQ page, or you can get assistance directly via 24/7 live chat.